PRIVACY POLICY

1. Introduction

Welcome to British Tonic Water (“we”, “us”, or “our”).

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website [www.britishtonicwater.co.uk], interact with us on social media, or contact us by email or phone.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

British Tonic Water is a brand owned and operated by Fab Group Ventures Limited, a company registered in England and Wales.

Company Name: Fab Group Ventures Limited

Company Number: 14216272

Registered Office: 48 Grays Inn Road, London, England, WC1X 8LT

Postal Address: Unit 10, Gin Close Way, Nottingham, NG16 2TA

Telephone: 0115 795 6742

Email: ecommerce@fabgroupventures.co.uk

3. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

• Your name and contact details (email address, phone number)

• Delivery and billing addresses (if you make a purchase or trade enquiry)

• Any details provided through our contact forms, newsletter sign-ups, or competition entries

Information collected automatically

• Technical data such as your IP address, browser type, time zone, and device information

• Usage data such as pages visited, time spent on site, and referring websites

• Cookies and similar technologies (see Section 7 – Cookies)

Information from third parties

• We may receive information from social media platforms (e.g. Instagram, Facebook) if you interact with us through those channels

• Analytics providers such as Google Analytics, Meta Pixel, or Hotjar

4. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and customer service requests

• Process and fulfil orders or trade applications

• Send newsletters, marketing communications, or brand updates (where you’ve opted in)

• Improve our website, user experience, and marketing performance

• Comply with legal and regulatory obligations

We will never sell your data to third parties.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you sign up for newsletters or marketing emails

• Contract – when processing an order or fulfilling a service

• Legitimate interests – to maintain and improve our website and brand communications

• Legal obligation – where required for accounting or compliance purposes

6. How We Share Your Data

We may share your information with trusted third parties who help us operate our business, such as:

• Website hosting and analytics providers

• Marketing and email delivery platforms (e.g. Mailchimp, Meta, Google)

• Payment processors and logistics partners (where applicable)

All partners only process data in accordance with our instructions and UK GDPR.

7. Cookies

Our website uses cookies to improve your experience and analyse traffic.

Cookies are small files placed on your device when you visit a website.

We use:

• Essential cookies – for core site functionality

• Analytical cookies – to track performance via Google Analytics

• Marketing cookies – to personalise content and ads

You can manage or disable cookies at any time through your browser settings.

For full details, see our Cookie Policy.

8. Data Retention

We only keep your personal data for as long as necessary for the purposes outlined above or to comply with legal requirements.

Once data is no longer needed, it is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you

• Request correction of inaccurate information

• Request deletion (“the right to be forgotten”)

• Object to processing or request restriction

• Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at:

📧 ecommerce@fabgroupventures.co.uk

10. Data Security

We take data security seriously.

All information you provide is stored on secure servers and protected by encryption and access controls.

While we do our best to protect your data, no online transmission is 100% secure — so please take care when sharing personal information online.

11. Third-Party Links

Our website may contain links to other websites or social media platforms.

We are not responsible for the privacy practices or content of those sites.

We encourage you to read their privacy policies when leaving our website.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our business operations.

The latest version will always be available on this page with the “Last updated” date shown at the top.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Data Protection Contact

British Tonic Water / Fab Group Ventures Limited

📧 ecommerce@fabgroupventures.co.uk

📞 0115 795 6742

📮 Unit 10, Gin Close Way, Nottingham, NG16 2TA

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

© Fab Group Ventures Limited, a company registered in England and Wales under company number 14216272.

Registered Office: 48 Grays Inn Road, London, England, WC1X 8LT.